Returns & Replacements

At RIDGID, we stand behind the quality of our professional-grade tools and offer a hassle-free 90-day return policy for items in original condition. If your equipment does not meet your expectations, we are committed to making it right through a simple exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return.

• 2.
  Package Your Gear

  Securely pack the items in their original packaging, ensuring all manuals, accessories, and components are included.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned equipment, your refund will be processed to your original payment method within 5-7 business days.