Frequently Asked Questions

Everything you need to know about RIDGID tools and your online shopping experience.

What is the Full Lifetime Warranty on RIDGID tools?

RIDGID products are warranted to be free of defects in workmanship and material. If your tool fails due to a manufacturing defect, we will repair or replace it free of charge.

How can I track my shipment?

Once your order is processed, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.

What is your return policy for home and jobsite equipment?

We offer a 30-day return policy for items in original, unused condition. Please contact our support team to initiate a return authorization and receive a shipping label.

Do you offer international shipping for heavy machinery?

Currently, we ship to most regions globally. Shipping costs and delivery times vary based on the weight of the equipment and the destination country.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How do I register my product for the Lifetime Service Agreement?

You can register your eligible power tools online through our official portal within 90 days of purchase to activate your free lifetime batteries, parts, and service.